FAQ: How to Place an Order ?

How can I place an order using this website?

Our website is designed to display product dimensions and details. To place an order, you need to contact us directly. Before placing an order, please make sure to read our refund policy.

What are the ways to contact you to place an order?

You have three ways to contact us:

Product Page "Send" Button: On every product page, there is a "Send" button that you can click. This will let us know which products you are interested in. Please leave any questions you have in the "Comments" section.

Chat Box: You can click on the chat box located on our website. Our online staff will assist you immediately.

Email or WhatsApp:

Email us at contactus@ri-son.com

Message us on WhatsApp at +61451487392

We look forward to assisting you with your order!

On Time Shipping

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Price-match guarantee

Save money when ordering with us

Returning customers

High returning customer rate

4.6 Reviews

Customer satisfaction

Our customers tell it better than we do!

Excellent

4.6

/ 5

based on all reviews

I recently reached out to

I recently reached out to learn more about trendy pet products, and I must say, they were incredibly insightful and helpful. I recently reached out to learn more about trendy pet products, and I must say, they were incredibly insightful and... I recently reached out to learn more about trendy pet products, and I must say, they were incredibly insightful and helpful.

William Parker

Awesome

I have to give a big shoutout to Ruth from their team – she's incredibly helpful! She really knows her stuff when it comes to pet products and helped me get a Pet Aqua Purifier for my store. I'm excited and hopeful that this product will sell well. I have to give a big shoutout to Ruth from their team – she's incredibly helpful! She really knows her... I have to give a big shoutout to Ruth from their team – she's incredibly helpful! She really knows her stuff when it comes to pet products and helped me get a Pet Aqua Purifier for my store. I'm excited and hopeful that this product will sell well.

Raymond

Big love

Ri-son's pet gear flies off our shelves! Their grooming kits and accessories are top-notch, perfect for keeping our customers' pets looking sharp and happy. Ri-son's pet gear flies off our shelves! Their grooming kits and accessories are top-notch, perfect for keeping our customers' pets... Ri-son's pet gear flies off our shelves! Their grooming kits and accessories are top-notch, perfect for keeping our customers' pets looking sharp and happy.

Jimmy Brown

très chic

love pet threads.Their collars and leashes are très chic and super sturdy. They're a must-have for our French pet boutiques, always keeping pets looking magnifique! love pet threads.Their collars and leashes are très chic and super sturdy. They're a must-have for our French pet boutiques,... love pet threads.Their collars and leashes are très chic and super sturdy. They're a must-have for our French pet boutiques, always keeping pets looking magnifique!

Marie Leclerc

primo

Their designs are spot on, and the quality is primo. They've become our go-to for playful and durable pet products Their designs are spot on, and the quality is primo. They've become our go-to for playful and durable pet products Their designs are spot on, and the quality is primo. They've become our go-to for playful and durable pet products

Giovanni Rossi

well-made

The pet beds we carry are popular with our German clientele. They're well-made and comfortable, meeting the standards our pet store owners expect. The pet beds we carry are popular with our German clientele. They're well-made and comfortable, meeting the standards our pet... The pet beds we carry are popular with our German clientele. They're well-made and comfortable, meeting the standards our pet store owners expect.

Maximilian Schneider

Ri-Son Affiliate Program

Join Us in Promoting Quality Pet Supplies!

At Ri-Son, we have been dedicated to providing top-quality pet supplies for several years, founded by Aiden Li and Hanna Chen. Our experienced R&D team ensures that all products undergo a strict quality process, making us a trusted name in the industry. We are now looking to partner with like-minded businesses and pet professionals who share our passion for pets.

Program Overview:

Commission Rate: Enjoy a commission on each order placed by your referrals.
Ease of Participation: Once you sign up, you’ll receive a unique referral link to share with your network. When someone places an order through your link, we handle all the hard work—fulfilling orders, shipping, and customer service. You simply enjoy the rewards!
Wide Range of Products: Promote our extensive selection of high-quality pet supplies that cater to various pet needs.
Marketing Support: We supply our affiliates with a range of marketing materials, including banners, product images, and promotional text to help you effectively promote our products.
Dedicated Affiliate Support: Our dedicated affiliate support team is available to assist you with any questions and provide guidance to maximize your earnings.

Join Our Affiliate Progam today!