Shipping policy

I. Shipping Policy

1. Delivery Timelines

Under normal circumstances, all orders—including pet supplies and collectible toys—will be processed within 3–5 business days and shipped via standard delivery methods.

Estimated delivery times are as follows:

  • United States, Canada, and Mexico: Approximately 7–20 business days

  • United Kingdom: Approximately 3–10 business days

  • Other European destinations: Generally approximately 7–15 business days, depending on the destination and available shipping routes

  • Hong Kong: Approximately 3–7 business days

  • Other Asia-Pacific destinations: Including Japan, South Korea, Singapore, Thailand, Australia, and other supported countries and regions—approximately 7–14 business days

  • Middle East: Approximately 7–14 business days, depending on the destination, customs clearance, and available shipping routes

  • Brazil: Approximately 7–19 business days

  • Colombia: Approximately 12–20 business days

  • Other supported South American destinations: Approximately 10–25 business days, depending on the destination, customs clearance, and local carrier services

  • Selected African destinations, including South Africa: Approximately 10–25 business days, depending on the destination, customs clearance, and available local delivery services

  • Other supported international destinations: Delivery times may vary depending on the destination, customs procedures, available shipping routes, and local carrier services

Destinations served by direct international shipping routes may receive orders sooner. Deliveries to Nordic countries, remote areas, islands, or destinations requiring additional carrier transfers may take longer.

Please note that all delivery timelines are estimates and do not include delays caused by customs inspections, local carriers, severe weather, public holidays, transportation disruptions, or other circumstances beyond our reasonable control.

Shipping for certain large furniture items may take approximately 15–35 days due to their size and weight.

Depending on the shape, size, weight, material, and fragility of each product, we will select suitable packaging materials and protective measures to help keep the item secure during international transportation.

Pre-Order Items — Important Notice

For pre-order items, including collectible toys and limited releases:

  • Orders will be fulfilled after the official release date.

  • Shipping typically occurs within 2–3 business days after stock becomes available.

  • As these products are sourced directly from official retail channels and authorized distributors, additional preparation time may occasionally be required.

By placing a pre-order, you acknowledge and agree that:

  • Shipping timelines differ from those of regular in-stock items.

  • Delays may occur due to supply availability, logistics arrangements, manufacturing schedules, or changes to official release dates.

  • The estimated release or shipping date is not a guaranteed delivery date.

We kindly ask for your patience and understanding when purchasing pre-order products.

2. Shipping Fees

Shipping fees and free-shipping thresholds are determined based on the destination country or region, order value, package size, product type, and available carrier services.

United States and Canada

  • Orders of $99 or more qualify for free shipping.

  • Orders below $99 incur a $9.99 shipping fee.

This policy also applies to eligible orders shipped to Alaska and Hawaii unless otherwise stated during checkout or communicated before shipment.

Other International Destinations

For countries and regions outside the United States and Canada, we have established different free-shipping thresholds based on the destination.

For many supported international destinations, orders of approximately US$99 or the equivalent value in the applicable local currency qualify for free shipping. However, the exact threshold may vary by country or region.

The applicable shipping fee and free-shipping threshold will be displayed during checkout based on the customer’s delivery address.

Certain oversized, unusually heavy, fragile, or restricted products may not qualify for standard free shipping. 

Customs Duties and Taxes

Cross-border orders may be subject to customs duties, import VAT, handling fees, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated during checkout, these charges are the responsibility of the buyer.

Where applicable, VAT may be collected and remitted in accordance with the regulations of the destination country. We will assist in providing compliant invoices and customs documentation where reasonably required.

3. Delivery Scope

We currently ship to the following countries and regions:

  • The United States, including Alaska and Hawaii, excluding certain remote or restricted areas

  • Canada

  • Mexico

  • The United Kingdom

  • Selected European countries

  • Selected Asia-Pacific countries and regions, including Japan, South Korea, Singapore, Hong Kong, Thailand, and Australia

  • Selected Middle Eastern countries and regions

  • Selected South American countries, including Brazil and Colombia

  • Selected African countries

  • Other countries and regions shown as available during checkout

Shipping availability may depend on the delivery address, local import restrictions, product type, package size, carrier availability, and applicable customs regulations.

The availability of a country or region during checkout does not guarantee that every product can be shipped to that destination.

We reserve the right to cancel and refund an order if we are unable to arrange safe, reliable, or legally compliant delivery to the provided address.

4. Order Tracking

Once your order has been shipped, tracking information will be available through the “Track My Order” section of our website.

Please allow a reasonable amount of time for the carrier’s tracking system to update after the shipping confirmation has been issued.

5. Freight Forwarders, Forwarding Warehouses and Address Verification

We generally do not ship orders to freight forwarders, forwarding warehouses, third-party logistics facilities, or other third-party receiving addresses.

Orders placed using these addresses may be considered higher risk because the identity of the final recipient and the final delivery location may be difficult to verify.

We reserve the right to conduct additional verification before processing or shipping an order. This may include:

  • Requesting confirmation from the customer

  • Verifying the delivery address

  • Verifying order or payment information

  • Requesting additional information about the recipient

  • Delaying shipment until verification has been completed

We reserve the right to decline, cancel, or refund an order before shipment if:

  • The delivery address cannot be verified

  • The address belongs to a freight forwarder or third-party warehouse that we are unable to support

  • The order is considered unusually high risk

  • Fraud or unauthorized payment is suspected

  • The customer does not complete the requested verification

  • We cannot reasonably ensure safe delivery to the provided address

If we agree to ship an order to a freight forwarder, forwarding warehouse, third-party logistics provider, or other third-party receiving address, our responsibility ends once the package has been successfully delivered to that address.

Ri-son will not be responsible for any subsequent loss, damage, delay, repackaging, misdelivery, handling issue, or failed delivery between the third-party address and the final recipient.

6. Special Notice for Collectible Products

Collectible toys, limited releases, confirmed versions, blind boxes, and other high-demand products may be available in limited quantities.

Although we make reasonable efforts to maintain accurate inventory information, stock availability may occasionally change due to:

  • High order volume

  • Inventory discrepancies

  • Supplier availability

  • Simultaneous purchases

  • Delays or changes affecting incoming stock

If an ordered collectible product becomes unavailable or there is insufficient inventory to fulfil the order, we will notify the customer as soon as reasonably possible.

Depending on the circumstances, we may:

  • Cancel and refund the unavailable item

  • Cancel and refund the affected order

  • Contact the customer to discuss an available replacement or alternative arrangement

Any replacement or alternative product will only be arranged with the customer’s agreement.

II. Customer Service

For all enquiries, please contact us at:

contactus@ri-son.com

Our customer service team is happy to assist with:

  • Order enquiries

  • Shipping questions

  • Delivery address verification

  • Product information

  • Stock availability

We also welcome you to visit our website and connect with a community of collectible-toy and pet lovers who share the same passion for collectibles and their furry companions.