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I. Shipping Policy
1.    Delivery Timeliness：
Under normal circumstances, all pet supplies orders will be processed within 3-5 business days and shipped via standard delivery methods, which usually takes 15-20 business days.

2.    Shipping Fees：

Contiguous USA and Canada：
 Orders with a total amount exceeding $99 are eligible for free shipping.
  For orders with an amount less than $99, a shipping fee of $8.99 will be charged.

Alaska or Hawaii：
Shipping to Alaska or Hawaii is not eligible for free shipping.
 For orders between $1.00 and $250.00, the shipping fee is $99.00.
 For orders between $251.00 and $350.00, the shipping fee is $199.00.
 For orders between $401.00 and $500.00, the shipping fee is $299.00.
 For orders between $501.00 and $600.00, the shipping fee is $399.00.
 For orders of $601.00 or more, the shipping fee is $499.00.

3.    Delivery Scope：Our website's delivery scope covers the entire United States, excluding some special regions. Shipping is also available to Canada, but note the different shipping fee rules for different regions as mentioned above.

4.    Order Tracking：After the order is shipped, customers can easily track the logistics information in the "Track My Order" section on our website, so as to keep abreast of the arrival time of the new items purchased for their pets.

II. Customer Service
For all enquiries, please contact us at contactus@ri-son.com . Whether you have questions about orders, shipping, or are looking for pet supplies, our customer service team is here to assist you. We also welcome you to follow our website if you are interested in making like - minded friends who share the love for our furry little friends! 🐾

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Provided the conditions in our refund policy have been met, refunds will be processed using the original form of payment. You can return an item purchased online by posting it to us. Please contact customer service for return address. Please note that delivery costs will be excluded from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).

• The items with the original receipt are returned within 15 days of purchase.

• Items must be in the original condition as purchased with all labels/tickets attached.

Provided the conditions in our refund policy have been met, refunds will be processed using the original form of payment. You can return an item purchased online by posting it to us. Please contact customer service for return address. Please note that delivery costs will be excluded from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).